My name is Michael Turner, CEO of Eventfinder - we are the agency that took online orders for NZ Beer Festival tickets, but do not run the actual event.
We have been advised by the Beer Festival promoters that a faulty batch of cards were mistakenly issued.
While the faulty cards were beyond our control, I sincerely apologise for the inconvenience this caused you.
We have contacted the Beer Festival promoters directly with your concerns, and they are more than happy to remedy any issues regarding faulty cards or the refunding of unspent Beer Dollars.
Please send your Beer Festival card, bank account number (in case they need to credit your account) and a brief description of the problem encountered to:
NZ Beer Festival
PO Box 28780
Remuera, Auckland 1541
Should you wish to contact the Beer Festival promoters directly please go to www.beerfestival.co.nz/about/contact
