The Effective Supervisor

This course forms one of several courses offered which collectively provide essential basic business skills for owner/managers of SMEs.

Content
Fundamentals of people management
- The role of the supervisor
- Management theory
- Management roles and responsibilities

Manager characteristics:
- Communication style
- Relationship management
- Being firm but fair
- When to manage, when to lead
- Developing leaders in your team

Managing staff:
- Brief catch ups vs. set meetings to review performance
- Addressing issues and reinforcing good work with staff
- Subjective vs. objective reporting
- Performance management and disciplinary processes

Managing the team:
- Having objectives and creating the plan
- Team culture by design or osmosis
- Running team meetings
- Building a positive working environment
- Being a colleague but remaining the manager

Relevant legislation:
- OSH
- Employment Relations Act
- Taxation

At the end of this MIT Business Course for SMEs, you will:
- Understand the role of the supervisor/manager
- Know the behaviour traits of effective supervisors and team managers
- Have techniques to manage staff performance and development
- Have proven team management techniques
- Understand the legislative environment

Training style:
- Presented by industry expert
- Real-life case studies
- Group discussion
- Action planning for your business with in-class feedback
- Post-course follow-up

Phone 0800 SKILL UP (754 5587) or email businesstraining@manukau.ac.nz