Internal Communication

Overview:

No matter how polished your newsletter, intranet or GM briefings are, ‘internal communication’ consistently has the highest dissatisfaction rating by staff in many organisations. Solving this is quite simple but requires a change in the way we do things, not necessarily a change in what we do.

Successful internal communication is not just about ‘process’ or ‘products’ - it is about ‘people.’

This session takes a look at internal communication through fresh eyes – empowering practitioners with a renewed understanding of their role and taking delegates through a toolbox of best practice ideas (and case studies) which can be adapted to the needs of individual organisations.

Key content:
- An overview of the various roles and responsibilities for delivery of successful internal communication
- A smorgasbord of ideas, techniques and current best practice in a range of New Zealand organisations
- Challenges to participants’ perspectives and an opportunity to learn from each other
- Review and discussion of real life experiences

Learning outcomes
- Understanding and knowledge around successful internal communication delivery (theory and practice) in an organisation
- Improved skills for workplace implementation
- Who does what and how/when/why
- Measuring your success

Who should attend: Practitioner level - or those new to Internal Communication.

Facilitator: Elizabeth Hughes

Elizabeth Hughes has worked in public and private sector communications for nearly 20 years. Drawing on experience working with staff from both small and large organisations, she is best known for innovation and communications achievements in the local government sector. Elizabeth has a degree in environmental management and post graduation qualifications in communications and managing business relationships.She is currently communication manager at Tauranga City Council, where she has been since 2002.