World-Class Customer Service
Sorry, this event’s been and gone
When:
| Wed 5 Oct ’11, 9:00am–12:30pm |
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| Wed 12 Oct ’11, 9:00am–12:30pm |
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Where: Auckland Chamber of Commerce, Level 1, 100 Mayoral Drive, Auckland CBD Show map
Restrictions: All Ages
Ticket Information:
- Members: $400.00
- Non-members: $600.00
- Booking fees may apply
Website:
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Exceptional customer service is a crucial competitive advantage that has benefits for everyone. Developing a customer service culture requires the right mindset and skills, which are delivered on this course of two sessions.
Core aspects of customer service you’ll cover include:
Define outstanding customer service
Understand customer personality types and behaviours to build rapport
Go beyond satisfying to delighting customers
How to create value for different customer needs
Key communication tools including active listening and questioning techniques to uncover wants and needs.
Handle complaints and difficult situations with emotional intelligence
Email training@chamber.co.nz or call 09 306 6139 to register for this two half-day course.
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