World-Class Customer Service
Sorry, this event’s been and gone
When:
| Mon 23 May ’11, 9:00am–12:30pm |
|
| Mon 30 May ’11, 9:00am–12:30pm |
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Where: Auckland Chamber of Commerce, Level 1, 100 Mayoral Drive, Auckland CBD Show map
Restrictions: All Ages
Ticket Information:
- Members: $400.00
- Non-members: $600.00
- Booking fees may apply
Website:
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Sensational customer service is a crucial competitive advantage across a wide spectrum of industries. Developing the ideal culture of customer service within your business requires a strong mindset and a clear strategy.
In this course, you’ll gain tools to attract and retain customers through providing first-class customer service. Core aspects of customer service you’ll cover include:
- Define outstanding customer service
- Understand customer personality types and behaviours to build rapport
- Go beyond satisfying to delighting customers
- How to create value for different customer needs
- Key communication tools including active listening and questioning techniques to uncover wants and needs
- Handle complaints and difficult situations with emotional intelligence
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