Managing Your People

Performance management, training management, even time management - managing people is complex. Improve your effectiveness as a manager in Managing Your People, an MIT 2 day Business Course.

You’ll learn some group dynamics fundamentals, identify when to manage, when to lead and how to do both, as well as explore difficult people, difficult situations and how to manage the change process.

Core content

Basic concepts and theories:
- Understanding human behaviour
- Management theory review
- Defining management and leadership
- Understanding roles and responsibilities
- Project led organisations

Key tasks:
- Planning
- Organising
- Recruitment
- Leading/directing/implementing
- Monitoring
- Coaching and mentoring
- Motivating

When to manage, when to lead:
- The management context
- The leadership context
- Models of leadership
- Leading people and teams
- Motivating individuals
- Motivating teams

Managing teams:
- Getting things done through people
- Building a team culture
- Reward systems
- Team dynamics: Building a high performance team
- Team building
- Developing an innovation culture
- Management through systems and objectives

Dealing with difficult people:
- Tension and conflicts
- A review of stereotypes that can prove difficult to manage
- Telling someone off
- Being firm but fair
- A review of the disciplinary process

Leading change in teams:
- Modern principles of change in organisations
- The role of projects in changing organisations
- The core components of a successful change process
- Using PR and communications in change processes

Understanding communication
- What is communication?
- Building rapport
- Framing the future
- Communication tactics
- Negotiation skills
- Questioning and listening

Outcomes:
At the end of this MIT Business course you will:
- Understand fundamental management theory
- Understand the key requirements of managing groups
- Know the difference between management and leadership, and know when to apply each
- Have developed a team management action plan
- Have explored how to deal with difficult situations and people in the workplace
- Understand how to manage a change process
- Understand the communication process and how to pull together a communications plan

Training style:
- Presented by industry expert
- Real-life case studies
- Introduction to current thinking and practice
- Group discussion and in-class feedback
- Action plans completed in-class
- Post-course exercises
- Post-course follow-up
- In-house option available
- Customisable course content

Phone 0800 SKILL UP (754 5587) or email businesstraining@manukau.ac.nz

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