Customer Service Skills Seminar: CANCELLED

This event’s been cancelled

When:

Wed 1 Jun ’11, 9:30am–11:30am

Where: Angus Inn, Cnr of Cornwall St & Waterloo Rd, Lower Hutt Show map

Restrictions: R15

Ticket Information:

NZRA member ticket: $55.00
Non-NZRA member ticket: $75.00
Booking fees may apply

Website:

The New Zealand Retailers Association Inc.

Favourites:

In today's competitive business world retailers need to ensure that staff win that leading edge in the marketplace. A key element of this is the need for effective sales and customer service skills.

Do your staff:
- identify a customer's buying style?
- determine the customer's needs?
- present the product?
- understand features and benefits?
- introduce Add Ons?
- confidently answer objections and concerns?
- handle that difficult customer?
- close the sale?

The New Zealand Retailers Association Inc. (NZRA) offers both members and non-members the opportunity to enhance Customer Service Skills at this Seminar facilitated by Michael Johnson, a retail operations specialist with over 30 years retail management experience.

Registration and payment is online only and spaces are limited so, don't delay. Go to www.retail.org.nz/nzraevents.html to reserve your seat in Lower Hutt.