Professional Reception Skills

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When:

Mon 28 Feb ’11, 9:00am–4:00pm	Saving
Wed 25 May ’11, 9:00am–4:00pm	Saving

Where: Auckland Chamber of Commerce, Level 1, 100 Mayoral Drive, Auckland CBD Show map

Restrictions: All Ages

Ticket Information:

Members: $400.00
Non-members: $600.00
Booking fees may apply

Website:

Auckland Chamber of Commerce

Favourites:

Chamber of Commerce

Harness the impact of first impressions, the importance of professionalism and equip yourself with tools for managing the multiple challenges of every workplace.

This course will help ensure the face of your business is the best it can be with this intensive full day workshop. Receptionists are the backbone of the office and fundamental skills can allow them to carry out their pivotal role successfully and with confidence. In this course you’ll learn:

- The characteristics of exceptional service
- Effective telephone techniques
- How to maintain a professional image (presentation, attitude and actions)
- Key communication tools including active listening, good questions and building trust
- Time management techniques for increased efficiency
- How to handle customer complaints with emotional intelligence tools